Exchange Policy



If you are unhappy with your online purchase for any reason, we will gladly accept an exchange or credit note on full price, unworn, unmarked, merchandise returned to our online store within 14 days of the date of arrival.

We do not accept refunds if the garment is no longer suitable or it does not fit or if you decide that you don't want a garment once it arrives. Clicking 'Place Order' confirms that you accept the terms and conditions of the transaction. Once we accept your order based on our store availability, we will then send you a confirmation email and charge your account.

When placing an order, we strongly recommend that you choose carefully as we do not offer refunds for over ordering, incorrect ordering of size or a simple change of mind.


Sale items include any items automatically discounted at checkout. Please choose carefully as we do not exchange or refund on sale items.


If you return an item for any of the above reasons we will provide you with a credit note or exchange on the returned items as long as the garment is un-worn, the tags are attached, and it is returned within 14 days, this does not include any cost incurred by us for the cost of Postage / Freight to send the items to you or to have them returned to us.

Credit notes can only be used once and cannot be reimbursed again.

Credit notes are only valid 6 weeks upon returning the garment.

If you do wish to return an item to us, it is your responsibility to make sure that the returned items arrive safely and can be tracked.

Please send an email regarding address - or contact us below

Please note the exchange turnaround time is anywhere between 2-7 working days. 



While we endeavour to never let any slip past us, during busy periods, sometimes faults are missed. In the case that this does happen, please contact and a staff member will assist you.

The Repairs department will assess the garment once received and if they deem it faulty because of a manufacturing fault, then they will determine whether they can issue a repair, refund, exchange or credit note. 



1. Fill in the contact enquiry below

2. Fill in the form including your order #. You can find your order number through your order confirmation email. 

3. Once we have confirmed your return request, ship the item back to us (you are responsible for paying for the shipping to return the item back to us) and you can use any carrier. 

4. Keep your tracking number and receipt, please send through to

5. Please allow 2-3 days from the date the parcel is received by us to process. We will email you to notify you of the outcome of your return